EBS: Notification Call Results for Contacts in Turkey Showing as "Not Delivered - No Answer" in Everbridge Suite

Problem:

Notification call results for contacts in Turkey showing as "Not Delivered - No Answer" in Everbridge Suite.

Root Cause:

Voice notifications sent to Turkey are not using a U.S. or U.K. sender caller ID resulting in varied call results.

Solution:

When sending voice notifications to Turkish numbers, it is recommended that the Everbridge sender caller ID for Turkey be set to a U.S. or a U.K. number.

To set a sender caller ID, view the following Knowledge Base Article: 000001428 - What are the Everbridge Caller ID Best Practices?

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