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EBS: New Contact Upload Error Messages in Everbridge Suite

Updated
Diane McCoy
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Topic:

When a CSV file containing Contacts is uploaded to Everbridge, the upload file is listed on the Contacts tab under the Uploads sub-tab. Choose the View icon next to the desired upload file to view the Upload Results page. From there, an error message will be displayed for any failed Contact Uploads.

Starting with the April 2021 Release of Everbridge CEM Suite, some of these Contact Upload error messages have been replaced and/or revised with more meaningful error messages. See the table below for a list of the original error messages and their corresponding revised error messages.

For more information on the meaning of each error message, please see Knowledge Base Article 000001478 - Troubleshooting: Guide to Contact Upload Error Messages.

Description:

Original Error Message

New Error Message

Your file was not loaded; a required column is missing.

Sample message:

  • Error Code: UPLOADCONTACT_EXTERNALID_NULL_ERROR: External ID:
  • Error Message: External ID
  • Error Code: UPLOADCONTACT_RECORD_TYPE_NULL_ERROR: Record Type:
  • Error Message: Record Type
  • Error Code: UPLOADCONTACT_FIRSTNAME_EMPTY_ERROR: First Name:
  • Error Message: First Name
  • Error Code: UPLOADCONTACT_LASTNAME_EMPTY_ERROR: Last Name:
  • Error Message: Last Name
 Required Column has NULL value: External ID:
Required Column has NULL value: Record Type:
Required Column has NULL value: First Name:
Required Column has NULL value: Last Name:

Your file contained unexpected columns that were ignored in the upload.

Sample message:

  • Error Code: HEADER_INVALID_HEADER_IN_CSV_ERROR
  • Error Message: Groupsss
 Column Header Misspelled

Sample message:

  • Error Code: UPLOAD_FILE_DENCRYPT_FAIL
  • Error Message: (none)
 Encryption is Turned On but file is not encrypted or encrypted incorrectly

Your file was not loaded; some or all column headings are not in the correct format.

  • Error Code: HEADER_EXTERNALID_ERROR
  • Error Message: External ID
  • Error Code: HEADER_RECORDTYPE_ERROR
  • Error Message: Record Type
  • Error Code: HEADER_FIRSTNAME_ERROR
  • Error Message: First Name
  • Error Code: HEADER_LASTNAME_ERROR
  • Error Message: Last Name
 Required Column Not Found: External ID;
Required Column Not Found: Record Type:
Required Column Not Found: First Name:
Required Column Not Found: Last Name:

UPLOADCONTACT_RECORD_TYPE_NOT_FOUND_IN_ORG

Sample message:

  • Record Type: Test
 Record Type is Not Defined: <Record Type:> (record type defined in upload file.)

Your file was not loaded; the data and columns do not align.

Sample message:

  • UPLOADCONTACT_COLUMN_NUMBER_NOT_EQUAL
 Number of columns does not match number of headers

UPLOADCONTACT_PATH_PHONE_FORMAT_ERROR

 Phone number is not formatted correctly for specified country

UPLOADCONTACT_PATH_PHONE_NANP_ERROR

 Phone number is not formatted correctly for North America

UPLOADCONTACT_PATH_PHONE_EMPTY

 Phone column is empty for defined country

UPLOADCONTACT_ADDRESS_COUNT_ERROR

 There are already too many addresses (5) for the contact

UPLOADCONTACT_EXTERNALID_NOT_EXISTS_IN_ORG_ERROR

 Contact not found for deletion or is already deleted

UPLOADCONTACT_ATTRIBUTE_VALUE_NOT_DEFINED_IN_ORG

 Additional Information/Attribute name is not defined: <Custom Value 1>: (value defined in upload file)

UPLOADCONTACT_ATTRIBUTE_VALUE_FORMAT_ERROR

 Additional information/attribute value is invalid

UPLOADCONTACT_ATTRIBUTE_NAME_NOT_DEFINED_IN_ORG

 Attribute name not defined in org

UPLOADCONTACT_GROUP_LENGTH_ERROR

Sample message:

  • UPLOADCONTACT_GROUP_LENGTH_ERROR: Groups3:
 Groups column value is improperly formatted

ACCOUNTUPLOAD_ORG_NOT_IN_ACCOUNT_ERROR

Sample message:

  • ACCOUNTUPLOAD_ORG_NOT_IN_ACCOUNT_ERROR: Organization Name
  Organization name is incorrect: Organization Name (Org name column is blank or wrong)

ACCOUNTUPLOAD_ACCOUNT_CSV_NO_ORG_HEADER_ERROR

 Organization name required for account level upload (Org name column is missing)
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