Topic

The SMS Call Back feature is available when creating a Polling Notification in Everbridge Suite.

Description

When a Polling message is used for a Notification, recipients are presented with options to answer a poll. These options vary depending on whether SMS Call Back is enabled or not.

If SMS Call Back is enabled, the SMS recipients will be provided with a call back number and a message ID to make their polling selection. This feature requires that the recipient call the nunber and enter the message ID to provide their response. 

Example:

If SMS Call Back is disabled, the SMS recipients will be presented with a menu to select their polling choice directly from their device. Recipients responding in this fashion may be charged by their carriers for sending a text message.

The SMS Call Back feature is enabled via the steps below:

1. Log in to the Everbridge Manager Portal and select your Organization
2. Select Communications > Notifications > New Notification
3. Toggle Polling
4. Scroll down to Settings
5. Expand More Options
6. Enable or Disable SMS Call Back by toggling Yes or No