Topic

The SMS Call Back feature is available when creating a Polling Notification in Everbridge Suite.

Description

When a Polling message is used for a Notification, recipients are presented with options to answer a poll. These options vary depending on whether SMS Call Back is enabled or not.

If SMS Call Back is enabled, the SMS recipients will be provided with a specific phone number and a message ID to make their polling selection. This feature requires that the recipient send a text message to the provided number with their response. Despite the name "Call Back," recipients should not dial the number but instead reply via text message. Responses are processed through the text message system.

Example:

If SMS Call Back is disabled, the SMS recipients will be presented with a menu to select their polling choice directly from their device. Recipients responding in this fashion may be charged by their carriers for sending a text message.

The SMS Call Back feature is enabled via the steps below:

1. Log in to the Everbridge Manager Portal and select your Organization

2. Select Communications > Notifications > New Notification

3. Toggle Polling

4. Scroll down to Settings

5. Expand More Options

6. Enable or Disable SMS Call Back by toggling Yes or No