Topic:

How to include an email address hyperlink in the message body of a notification in Everbridge Suite.

Description:

Hyperlinks for email addresses can be inserted into the message body for email notifications, as well as messages sent to the Everbridge Mobile Safety app, by using the "mailto:" prefix. Follow the steps below to insert a hyperlink for an email address:

Log in to the Manager Portal and select the desired organization from the upper right-hand corner. Click on the Notifications tab from the top of the page. Click the New Notification button from the upper left. Select the checkbox for Include a separate message for email notifications and create the message as desired, ensuring to include the email address in the lower text field. Highlight the email address and choose .

Replace the http:// prefix with mailto: and then enter the email address. Do not leave a space between the colon and the email address. Click Submit.

Important URL Formatting Tips:

When creating hyperlinks in Everbridge notifications, keep these best practices in mind:

• Remove any automatic 'http://' prefixes to avoid duplicate protocol indicators when using specific protocols like 'mailto:'
• Use the VCC: Alert URL variable token for dynamic link insertion
• Test the notification across multiple channels (email, mobile app) to verify consistent display
• If issues persist with hyperlink formatting, contact Everbridge technical support with specific details about the notification template