Topic

How to reset a contact’s Member Portal password in Everbridge Suite.

Description

To reset a contact's password, a reset password URL may be generated. The option to generate a reset password URL is only available when all of the following conditions have been met:

• The person who generates the reset password URL must have contact management permissions.
• The contact must be registered.
• The contact cannot be linked to a user.

If the above requirements have been met, then please follow the steps below to generate a reset password URL that will allow a contact to reset their password:

1. Log in to the Everbridge Manager Portal and select your Organization.
2. Navigate to Contacts + Assets > Contacts > Contact List.
3. Select the pencil icon next to the contact who needs their password reset.
   
4. Click the Generate a Reset Password URL button on the Update Contact page. 
   
5. Click Copy and do one of the following:
6. • Paste the URL into an email and send it to the contact so they can reset their password.
   • Paste the URL into a web browser to reset the password for the contact.