Topic

How to Reset a Contact’s Member Portal Password in Everbridge Suite.

Description

To reset a contact's password, a reset password URL may be generated. The option to generate a reset password URL is available when all of the following conditions have been met:

• The person that generates the reset password URL must have contact management permissions.
• The contact must be registered.
• The contact cannot be linked to a user.

If the above requirements have been met, then please follow the steps below to generate a reset password URL that will allow a contact to change/reset their password:

1. Log in to the Everbridge Manager Portal and select your organization
2. Select Contacts + Assets > Contacts > Contact List  
3. Select the pencil icon next to the contact who needs their password reset

4. Click the Generate a Reset Password URL button

5. Click Copy and do one of the following:
6. • Paste the URL into an email and send it to the contact so they can reset their password.
   • Paste the URL into a web browser to reset the password for the contact.