Topic

How to remove Everbridge Break Glass credentials from users who log in to the Manager Portal via Single Sign-On.

Description

Break Glass Credentials in Everbridge Suite can be removed from Users while still allowing them to log in to the Manager Portal via Single Sign-On.

NOTE: By removing user Everbridge Break Glass credentials, Users will not be able to access the Manager Portal during an outage. They will also be unable to launch notifications through the Emergency Live Operator (ELO) procedure. 

Removing Everbridge Break Glass credentials affects all Users in an Account. To keep the Break Glass credentials for a few Users, please see Steps 7-8 and contact Everbridge Support if you have any questions.

Only Account Administrators can remove Everbridge Break Glass credentials.

1. Log in to the Everbridge Manager Portal as an Account Administrator.
2. Select Users.
3. Click on the Advanced search link and select Registered from the drop-down menu.
4. From the Condition drop-down menu, select true.
5. Select the Search button.
6. Select Download. (Do not select any check boxes next to the Users' names).
7. Open the file and remove the rows for ALL users you'd like to keep break glass credentials, including any Account Admins.
8. Next remove the columns "Username, Profile Ownership, Status, Locked, Created By, Created Date, Registration Sent Date, Registration Successful Date, Last Modified By, Last Modified Date, Last Login Date, Password Expiration Date".  These columns need to be removed from the file before uploading into Everbridge. 
9. Once the users and columns are removed from the file save the Excel file somewhere easy to locate.
10. For all the Users appearing in the search, select the check box next to their names and select Delete.
    1. 1. Optionally, scroll to the bottom of the page and increase the number of Users that display per page from the drop-down menu. This helps deleting more Users at a time.
11. Under the Users tab, select Uploads.
12. Select Upload to Portal.
13. Select Upload Users, then locate and select the saved Excel file of Users.
14. Select Upload to Portal.

Once the upload is complete, all Users will only be able to log in to the Manager Portal via Single Sign-On.