Mobile: Incident-Zone Notification Best Practices

Topic:

Incident-Zone notification best practices.

Description:

Follow the suggestions below for tips on using Incident-Zone notifications.

When Launching a Notification with an Incident Zone

  • Use polygons that are at least 200 x 200 meters for more effective use of a recipient device’s geo-location
  • Verify that the Everbridge Mobile App is enabled as a delivery method
  • Ensure that the Incident-Zone checkbox is selected

Contacts Using the Everbridge Mobile App Should

  • Allow the app to deliver push notifications
  • Allow the app to use the device’s background location services
  • Keep the app running in the background
  • Do NOT close, delete, or uninstall the app
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