EBS: Imminent Threat to Life (ITL) Notification in Everbridge Suite - What It Is and When to Use It

Topic:

Imminent Threat to Life (ITL) Notification in Everbridge Suite - What it is and when to use it.

Description:

What/Where is the "Imminent Threat to Life" Field

Imminent Threat to Life (ITL) is a field that appears at the very top of the notification page that is used to categorize your message as an Imminent Threat to Life type of notification. (Notifications > + New Notification)

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What Qualifies as an "Imminent Threat to Life" Message

Notifications flagged with Imminent Threat to Life (ITL) mean the event, incident, or emergency:

  • Has just occurred (for example, an earthquake, volcanic eruption, or failed life-support system)
  • Is in progress (for example, an active shooter or nuclear power plant emergency), or
  • Is expected to occur immediately or in the near future (for example, severe weather)

And, the life or safety of message recipients are immediately at risk.

Examples of "Imminent Threat to Life" Messages

  • Active Shooter event in the recipient's location

  • Life-threatening weather event that will impact recipients in the affected geographical region

Messages not considered "Imminent Threat to Life"

  • Notifications to recipients to inform them of an active shooter at another location, a weather event that will impact a different location or a weather event that is still days away.
  • Notifications sent after the initial ITL message UNLESS there is a material change from the initial notification AND the change results in an increased immediate risk to life and safety.
  • Notifications sent to recipients that are not at risk for life and safety regardless of the type of incident.

When do I use the "Imminent Threat to Life" Field

The Imminent Threat to Life field should only be used when the notification content relates to that of Everbridge's definition of an Imminent Threat to Life. Some examples of use cases are:

  • Active Shooter in the vicinity that may endanger the life and safety of an individual
  • Bomb Threat reported in the location that may endanger the life and safety of an individual
  • Chemical Spill reported in the location that may endanger the life and safety of an individual
  • Inclement Weather reported in the geographic location that may endanger the life and safety of an individual
  • Major Disaster has occurred that may endanger the life and safety of an individual

And as a result, would place the life or safety of a recipient at risk.

What will happen when I use the "Imminent Threat to Life" field and how will this impact me

When the Imminent Threat to Life field will automatically select the High Priority (HP) field and disable the ability to unselect it, which will ensure that your notification is given the highest priority in your delivery queue.  (Notifications > + New Notification)
 
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Questions & Answers

Q: Is there any way I can disable or hide the Imminent Threat to Life field from showing on the Notification page for my users?
A: No. This is defaulted ON for all Everbridge customers. 

Q: If the Imminent Threat to Life field is selected, will the notification count towards my allotted Global Message Credits?
A: Yes.

Q: What happens if I do not select the Imminent Threat to Life field and my message is  Imminent Threat to Life related?
A: Nothing, this field is meant to help customers classify their notifications.

Q: How will Everbridge know the content of my message meets the Imminent Threat to Life definition?
A: Everbridge does not monitor message contents and does not control if messages meet the Imminent Threat to Life definition.

Q: Will my message still go out as a Priority if I select the High Priority field but do not select the Imminent Threat to Life field?
A: Yes, but selecting the "Imminent Threat to Life" field will prevent any user error from clearing the High Priority check box.

Q: Will the Usage dashboard separate usage by High Priority, non-priority, and Imminent Threat to Life?
A: Usage dashboards will not separate between High Priority, non-priority, and Imminent Threat to Life.

Q: If contacts have a delivery path disabled in their contact record, will this be overwritten when using Imminent Threat to Life?
A: No. This can be done in the settings of the notification. There is an option Override delivery method status and quiet time which can be set to yes or no. (Notifications > + New Notification > scroll down to Settings > Edit > More options). 

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