Topic
How to delete Contacts in Everbridge Suite.
Description
Contacts can be deleted in the Manager Portal from the Contacts List or by uploading a CSV file. Follow the sections below for steps on both methods.
NOTE: When contacts are deleted, they are immediately removed from the contact list and moved to the Deleted Contacts list. They are permanently removed from the Everbridge system after 30 days.
Deleting Contacts from the Contacts List
Log in to the Everbridge Manager Portal and select your Organization
Select Contacts + Assets > Contacts > Contact List
Toggle the checkbox next to one more more Contacts to be deleted
Select Delete
In the "Confirm" pop-up, select Yes to Are you sure you want to delete this record?
Deleting Contacts via CSV File Upload
NOTE: The recommended way to remove Contacts so they can be fully wiped is to first download your current Contact List, then upload that file using the Delete option described below.
IMPORTANT: When uploading a file to delete contacts, the External ID is the only value required to properly delete Contacts from an Organization.
Log in to the Everbridge Manager Portal and select your Organization
Select Contacts + Assets > Contacts > Uploads > Upload to portal
Toggle the Delete button
Select Upload to portal
In the "Confirm" pop-up, select Yes to Are you sure you want to upload these contacts?