Topic:
How to locate call results.
Description:
Call results for notifications help identify the delivery and response rate for an organization's notifications.
Video:
Written:
Call results can be found in the Detailed Notification Analysis report. There are two ways to view this report:
Option 1:
- Log in to the Manager Portal and select an organization from the upper right-hand side of the page.
- Click the Reports tab.
- Select Detailed Notification Analysis from the list of Quick Reports.
- Click View Report.
- Click the title of the desired notification to see the notification's details.
Option 2:
- Log in to the Manager Portal and select an organization from the upper right-hand side of the page.
- Click the Notifications tab.
- Select Active/History from the drop-down.
- Click the title of the desired notification to see the notification's details.
- Click on the chart icon next to the notification's title to open the Detailed Notification Analysis for that notification.
For information on call results statuses, see Knowledge Base Article 00004340 - Call Results for Broadcast Reports.
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