EBS: How to Generate a HAR File for Investigating an Issue With Everbridge Suite

Topic: 

How to generate a HAR file for investigating an issue with Everbridge Suite.

Description:

HAR, short for HTTP Archive, is a format used for tracking information between a web browser and a website. A HAR file helps identify performance issues, such as slow load times and page rendering problems.

To generate a HAR file for investigating issues within Everbridge Suite, follow the steps below for the desired browser:

Google Chrome

  1. Open Google Chrome and go to the page where the issue is occurring. For example, the Groups sub-tab under the Contacts tab.
  2. Click on the vertical ellipsis button () and select More Tools, then click Developer Tools.
  3. A panel will open on the right of the page and then click the Network tab.
  4. Click on the record button () in the upper left-hand corner of the tab to Stop recording network log
  5. Next to the record button, click the clear button ().
  6. Restart the recording by clicking on the record button. 
  7. Reproduce the issue being experienced while the network requests are being recorded.
  8. Once the issue is reproduced, right-click anywhere on the grid of network requests and click Save all as HAR with Content.
  9. Save the file to the desktop.

Use an HAR file viewer to analyze the file or attach it to a support case email so that Everbridge Technical Support can analyze it.

Mozilla Firefox

  1. Open Internet Explorer and go to the page where the issue is occurring. For example, the Groups sub-tab under the Contacts tab.
  2. Click the menu icon (Menu Button) located in the top right-hand corner of the page and click Web Developer.
  3. Click Network.
  4. Click the Reload button.
  5. Reproduce the issue being experienced.
  6. Right-click on any of the items under Status and click Save All As HAR.
  7. Save the file to the desktop.

Use a HAR file viewer to analyze the file or attach it to a support case email so that Everbridge Technical Support can analyze it.

***NOTE***

  • If you are sending the file and you have an existing support case opened, please attach the file to the existing case. You can do this by replying to an existing email from the case or follow the instructions here for logging into the Support Center and attach the file to the case. Attaching the file to an existing support case ensures that the file is associated with the correct case and that the Technical Support Engineer working the case is automatically notified of the case update.
  • If you are sending the file and you do not have an existing support case opened, follow the instructions here for opening a new support case and attach the file to the new case.



 

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