EBS: How to Record a Custom Voice Greeting to Be Used as a Default Voice Greeting for All Notifications From Everbridge Suite

Topic:

How to record a custom voice greeting to be used as a default voice greeting for all notifications from Everbridge Suite.

Description:

A greeting is what your contacts hear before the message of your voice call starts. To ensure that a message is completely heard by contacts, it's best to limit the greeting to five seconds.

There are three ways to customize either priority or non-priority greetings for voice calls instead of using the system default greeting. See each respective section to customize the greeting by following the steps below:

  1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
  2. Click on the Settings tab from the top of the page.
  3. Click Notifications from the left.
  4. Click Phone - Voice Greeting from the sub-menu.

The Phone - Voice Greeting pane allows customization of a voice greeting for two types of calls:

  • Non-Priority Greeting: messages from the organization which are not selected as high priority.
  • Priority Greeting: messages from the organization which are selected as high priority.

Use Everbridge Recorder

Voice Greeting By Everbridge Recorder
  1. Select the radio button for Use Everbridge recorder.
  2. Click on the microphone icon to begin recording a greeting, and again to end the recording.
    1. Select Allow if asked to allow Everbridge use of the camera and microphone.
  3. Click on the speaker icon to preview the recording.
  4. Click Save.

Use a Telephone

Voice Greeting By Telephone
  1. Select the radio button for Use a telephone and Click the Recording instructions link.
  2. Follow the telephone recording instructions and click Save Recording.
  3. Click Save.

Upload a File

Voice Greeting By Upload
  1. Select the radio button for Upload a file and click the Upload a file link.
  2. Browse the computer for the file to upload and open it.
  3. The file uploaded must be less than 5 minutes in length and can not exceed the 2.4MB size limit.
  4. Click on the speaker icon to preview the uploaded file.
  5. Click Save.

For best results, make sure the uploaded file is one of the following:

  • 8KHz, 8bit mono u-Law
  • uncompressed PCM WAV

The following file formats can also be converted:

  • 8K Hz 8 bit PCM
  • 8K Hz 16 bit PCM
  • 8K Hz 4 bit ADPCM
  • 8K Hz GSM 06.10
  • 8K Hz mu-Law
  • 11K Hz 8 bit PCM
  • 11K Hz 16 bit PCM
  • 11K Hz 4 bit ADPCM
  • 11K Hz GSM 06.10w
  • 11k Hz mu-Law
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