EBS: How to Create a Secure FTP (SFTP) Connection in Everbridge Suite



How to create a Secure FTP (SFTP) connection with Private Certification or Public Certification.


To use Secure FTP to upload contact data files:

  1. Log in to the Manager Portal and select the appropriate organization from the drop-down menu in the upper right-hand corner.
  2. Select Settings from the top menu bar and Organization.
  3. Select Contacts and Groups or Contacts/Assets from the menu on the left.
  4. Select Upload Options from the sub-menu.
  5. Do one of the following:
  • Private Key - (Default) Click the link: Download Access Instructions. Save the file to your desktop.

NOTE: For cross-organizations, perform the Secure FTP procedure from the Account level (that is, from the Settings > Security > Secure FTP) rather than from the Organization level. Include the column to designate your organization names.

  • Public Key - Add the SFTP Key Name and SFTP Public Key string. Click Add. (Once added, you only have the ability to remove the Public Key.) You can have up to ten Public Keys.

You will need two additional programs to use Secure FTP. Everbridge does not endorse any third-party software, but has examples using programs that others have found useful.

  1. From the Secure FTP pane, to download the soft key (.key) file for your organization, click the button: Download. Save it to your desktop.
  • The key file you download from the user interface is already in the correct format for any Unix/Linux clients, as well as Filezilla. Skip to step 7.
  • WinSCP needs to have the key converted into a format that the Secure FTP software can use. Proceed to step 5.
  1. Following the Access instructions, use the key generating software to take the soft key (.key) file you download and export it to a key (.pgb) file for the software.
  2. Configure the encryption software, so you can use it to upload contact data files (.pgb).
  3. To connect to the Everbridge server, you need to supply a hostname. Find the hostname for your Contact Data Source Location in the Access instructions. Your login username is your Organization ID.
On the server, use the following folders as destinations for your contact data file:
Purpose Folder(s)
To upload users to EB Suite /user/add - Add new users to EB Suite. All users will be added. No existing user will be altered or deleted.
To upload contacts to EB Suite /update - Insert new contacts. Update matching contacts. No contact is deleted.
/delete - Delete all contacts whose External IDs match IDs in the upload file.
/replace - Within matching Record Types only: Insert new contacts. Update matching contacts. Delete all contacts whose External IDs are not in the upload file.
/result - The results of any upload request.
To upload buildings to EB Suite
/asset/delete - Delete all buildings whose IDs match building IDs in the upload file.
/asset/update - Insert new buildings. Update matching buildings. No building is deleted.
To populate Last Known Locations (LKLs) for existing contacts /dynamic location/update - No /delete or /replace. LKLs expire based on upload settings or Location Source settings.
To upload assets directly to the Visual Command Center (VCC) /vcc_asset/update - In VCC, "assets" are a custom data type (unlike EB Suite, where "assets" are specifically buildings). This folder behaves like /replace in EB Suite: Insert new assets. Update matching assets. Delete all assets that do not match.
To upload point-address files to EB Suite /gis/add - This is related to a premium feature. It uploads .gis point-address files (geographical information).
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