EBS: How to Change the Language for Voice Notifications and Incidents in Everbridge Suite

Topic:

How to Change the Language for Voice Notifications and Incidents.

Description:

Language Setting Email Example

The language setting for a notification controls the language contacts receive voice and email prompts in. This setting does not translate any text entered in the title or body of a notification, nor does it translate the text-to-speech message. However, the text-to-speech message will be read using the selected language's accent. Pictured at right is an example of an email received from a notification that had Russian selected as its language. Notice that only the confirmation prompt is translated.

Notification Language Setting

To change the language for an individual notification, follow the steps below:

  1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
  2. Click on the Notifications tab from the top of the page.
  3. Click the New Notification button from the upper left.
  4. Create the notification as desired, and click the Edit link from the Settings pane.
  5. Click More Options.
  6. Select the desired language from the dropdown menu.
  7. Click Send.
Default Language Setting Option

To change the default language selected for all notifications, follow the steps below:

  1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
  2. Click on the Settings tab from the top of the page.
  3. Click Notifications from the left of the page.
  4. Click Default Options from the sub-menu.
  5. Select the desired language from the dropdown menu and click Save.

To change the language for an incident template, follow the steps listed below:

Incident Language Options
  1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
  2. Click on the Incidents tab from the top of the page.
  3. Click the Templates sub-tab.
  4. Click the New Incident Template button, or click the pencil icon next to an existing template.
  5. Click Settings from the left of the page.
  6. Click the Edit link.
  7. Click More Options.
  8. Select the desired language from the dropdown menu.
  9. Click Save.
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