Topic

How to Change the Language for Voice Notifications and Incident Templates. 

Description

The language setting for a Notification controls the language contacts receive voice and email prompts in. This setting does not translate any text entered in the title or body of a Notification, nor does it translate the text-to-speech message. However, the text-to-speech message will be read using the selected language's accent. Pictured below is an example of an email received from a Notification that had Spanish selected as its language. Notice that only the confirmation prompt and opt-out option are translated.

Changing the Language for Individual Notifications

To change the language for an individual Notification, follow the steps below:

1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
2. Navigate to Communications > Notifications > New Notification. 
3. Create the Notification as desired, and click the Edit link from the Settings pane.
4. Click More Options.
5. Select the desired language from the dropdown menu.
   
6. Click Send.

Changing the Default Language For New Notifications and Incident Templates

To change the default language selected for new Notifications and Incident templates, follow the steps below:

1. Log in to the Manager Portal and select the desired Organization from the upper right-hand corner.
2. Navigate to Settings > Notifications > Default Options > General tab.
3. Select the desired language from the dropdown menu.
   
4. Click Save.