EBS: How to Customize the Order in Which Contacts Within a Specific Group Receive Notifications in Everbridge Suite

Topic:

How to Customize the order in which Contacts within a specific Group receive Notifications.

Description:

The sequenced groups feature defines the order in which the contacts (within a group) will receive a notification. Further, it allows a user to specify the amount of wait time between individual contacts being notified. NOTE: Sequenced groups is a premium feature that must be enabled by an account manager. Incident Management must also be enabled to use this feature.

Sequenced Group Feature Enable

To allow sequenced groups, follow the steps below:

  1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
  2. Click on the Settings tab from the top of the page.
  3. Click Contacts and Groups from the left.
  4. Click Groups from the sub-menu.
  5. Select the Yes radio button and then click Save.
Sequencing a Group

Once allowed, sequence a group by following the steps below:

  1. Click the Contacts tab from the top of the page.
  2. Click the Groups sub-tab.
  3. Click on the group to sequence from the left.
  4. Select the checkbox next to Add a sequence. Contacts can be arranged into sequence in the following ways:
    1. by clicking on Sequence Grabbber Icon and dragging to the desired position
    2. by selecting a numbered sequence link, entering the desired position and choosing Move
Edit Sequenced Groups Settings

When creating a notification, sequencing can be enabled by following the steps below:

  1. From the Select Contacts pane, select the Groups link and then select the sequenced group.
  2. Select the Edit link from the right of Sequencing is OFF.
  3. Set the Sequencing setting to ON. The following settings become available:
    1. Wait time: the amount of time in either minutes or hours between contact notification
    2. Edit default responses needed: the default number of responses needed for the template
    3. Response Needed: the number of responses needed before the notification ends
  4. Configure the desired settings and click OK.
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