EBS: Text Containing HTML Code That Is Copied From Another Application Into a Mass Notification Template/Message Loses Its Formatting

Updated September 29, 2023 20:30

Diane McCoy

Problem:

Text containing HTML code that is copied from another application into a Mass Notification template/message loses its formatting.

Root Cause:

The notification RTF editor is inaccurately translating the rich source text into HTML code.

Solution:

To copy and paste rich text from another application, such as Microsoft Word (Windows) and Pages (MacOS), the document must be converted to an HTML file before the copy/paste procedure.

Save the rich text content as an HTML (.html or .htm) file.
Open the new HTML file in a plain text editor, such as Notepad++ (Windows) or TextEdit (MacOS).
Copy the HTML code from the plain text editor.
In a New Notification, check Use custom Email/Everbridge Mobile App message. The RTF editor will appear.
Click the meatballs menu (three horizontal dots) to reveal more options, including the HTML source code viewer (the empty tag icon).
Paste the HTML code from step #3 into the source code window.
Add any missing images directly into the RTF editor (not the HTML source code editor) by copying and pasting or using the Insert/edit image button.