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EB360: Changing a User's Security Question and Answer in Everbridge Suite

Updated
Terry Branoff
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Topic

How to change a user's security question and answer in Everbridge Suite.

Description

The security question (also referred to as a hint question) and the security question answer can be changed by following the steps below:

  1. Log in to the Everbridge Manager Portal

  2. Click on the profile icon

  3. Select My Account

screenshot of how to get to user profile

  1. Select Change Security Question and choose the new security question from the Question drop-down menu

list of security questions

  1. Select the checkbox next to Show answer and enter the security answer in the Answer field

Note: The security question answer is case sensitive and must be entered exactly as created, including any spaces.

  1. Enter the password for the Everbridge Suite account in the Password field

answer and password fields of change security question form

  1. Click Save

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