EBS: How Is the Country for a Contact Determined if No Country Code Is Defined in the Contact Upload File and the Dial-in Code Is Shared With Multiple Countries?

Question:

How is the Country for a Contact determined if no Country Code is defined in the Contact Upload File and the Dial-in code is shared with multiple countries?

Answer:

When Phone/SMS Numbers are uploaded into the system without a country code, Everbridge detects the country based on the dial-in code (i.e. “+1”) and phone number used, while subsequently mapping it to the respective country.

If the dial-in code is shared with multiple countries (i.e. “+1” or “+44”), the Contact Upload uses intelligent logic that scans the first few digits of a Phone/SMS number provided and looks to identify a dial-in code that is associated with a country stored in the Everbridge database. If the system finds the dial-in code it will then use the remaining numbers provided in the string to validate the phone number against the dial-in code. If there is a match between the dial-in code and the phone number; our system will successfully upload the phone number for the contact record and subsequently map it to the respective country.

In the example below we have four phone numbers each associated with a different country that starts with dial-in code +44.

See how the system deconstructs the phone number string apart and allocates the phone number to the correct country.

When no dial-in code and no country code is provided, the platform will default to the contact record’s country if there is a match with the phone number.

When no dial-in code, no country code and the contact record’s country is blank, the platform will default to the Organization’s country if there is a match with the phone number.

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