Question

How can a group manager add or remove a contact to or from a group in Everbridge Suite?

Answer

Follow the steps below to add or remove a contact to or from a group as a group manager in Everbridge Suite:

1. Log in to the Manager Portal and select your Organization.
2. Select Contacts or Contacts/Assets from the top menu bar.
3. Select Groups from the drop-down menu.
4. Select the applicable group from the menu on the left.
5. There are three options:
   1. Move
   2. Remove
   3. Add Contact
      • Add existing contacts to this Group
      • Add a new contact to this Group.
6. Choose Move to move a contact from the current group to a different group.
7. Choose Remove to remove a contact from the current group
8. Choose Add Contact > Add existing contacts to this Group or Add a new contact to this Group to add a contact to the current group.

NOTE: If the permission to create contacts has been given to the group manager role, a group manager can only add contacts from the Groups drop-down menu. See knowledge article EBS: How Does a Group Manager Create Contacts in Everbridge Suite? for more information.