EBS: How Does a Group Manager Add or Remove a Contact to or From a Group in Everbridge Suite?

Question:

How does a group manager add or remove a contact to or from a group in Everbridge Suite?

Answer:

Follow the steps below to add or remove a contact to or from a group as a group manager in Everbridge Suite:

  1. Log in to the Manager Portal and select the appropriate organization from the upper right-hand corner.
  2. Select Contacts or Contacts/Assets from the top menu bar.
  3. Select Groups from the drop-down menu.
  4. Select the applicable group from the menu on the left.
  5. There are three options:
    1. Move
    2. Remove
    3. Add Contact
      • Add existing contacts to this Group
      • Add a new contact to this Group.
  6. Choose Move to move a contact from the current group to a different group.
  7. Choose Remove to remove a contact from the current group
  8. Choose Add Contact > Add existing contacts to this Group or Add a new contact to this Group to add a contact to the current group.
User-added image
User-added image


NOTE: If the permission to create contacts has been given to the group manager role, a group manager can only add contacts from the Groups drop-down menu. See Knowledge Base Article 000059656 - How Does a Group Manager Create Contacts in Everbridge Suite? for more information.
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