Question

How can a group manager add or remove a contact to or from a group in Everbridge Suite?

Answer

Follow the steps below to add or remove a contact to or from a group as a group manager in Everbridge Suite:

1. Log in to the Manager Portal and select your Organization.

2. Select Contacts or Contacts/Assets from the top menu bar.

3. Select Groups from the drop-down menu.

4. Select the applicable group from the menu on the left.

5. There are three options:

   1. Move

   2. Remove

   3. Add Contact

      • Add existing contacts to this Group

      • Add a new contact to this Group.

6. Choose Move to move a contact from the current group to a different group. This changes the groups the contact belongs to but does not delete the contact record from Everbridge Suite.

7. Choose Remove to remove a contact from the current group. The contact is removed only from this group and the contact record remains in Everbridge Suite and can be used in other groups or notifications.

8. Choose Add Contact > Add existing contacts to this Group or Add a new contact to this Group to add a contact to the current group.

NOTE: If the permission to create contacts has been given to the group manager role, a group manager can only add contacts from the Groups drop-down menu. See knowledge article EBS: How Does a Group Manager Create Contacts in Everbridge Suite? for more information.