Topic
How to assign users access to specific groups in Everbridge Suite.
Description
Group access is assigned via roles and can be set during the creation of a role or when editing a role. The roles that can have groups defined are:
Incident Operator
Incident Administrator
Group Manager Role
Dispatcher Role
The groups to which a user has access are determined by the role that user has. A user has access to all the groups assigned to the role(s) that user has. Everbridge does not support fine-grained role-based access to a single rule or a single dynamic group; access to rules is effectively all-or-nothing for a given role.
Defining group access via roles can be done at the account or organization level. Steps for both methods are included below. When configuring access, keep in mind that if a role is not set to Limited access and specific groups are not selected, users with that role may see and access more groups than intended. To prevent this, review each applicable User Record Type (such as Student, Faculty, Staff, Vendor, Guest, and Police & Security) and ensure that only the appropriate static and dynamic groups are assigned.
Account Level
Log in to the Everbridge Manager Portal.
Select Roles.
Next to View roles for: select the radio button for Organization and choose the organization from the drop-down menu.
Select a role from the left.
Select the Resources sub-tab and scroll to Contacts. The options are different depending on the role chosen:
-
For the Incident roles, you can choose Access to all to grant access to all groups or Limited access and toggle specific groups to define group access. Select from STATIC GROUPS and DYNAMIC GROUP.
The other two roles default to Limited access. Toggle specific groups to define group access. Select from STATIC GROUPS and DYNAMIC GROUP.
Click Save.
Organization Level
Log in to the Everbridge Manager Portal and select your organization.
Select Settings > Access > Roles.
Follow the steps for the account level instructions starting with step 4.
Note: If a user needs to access contacts in more than one organization (such as an internal org and a public org), an account administrator must edit that user's account and assign role(s) that include access to each required organization. If you are not an account administrator, contact someone with an admin role in your account to request these changes.