Problem

When using Email Ingestion in Everbridge, the following error occurs:

Sorry, you can't access this resource!

Root Cause

This error can be caused by:

• A web browser caching issue

• Certain content in the message fields, such as file paths, file names, or file types that may trigger the error

Solution

Try the following troubleshooting steps:

• Clear your web browser's cache and cookies

• Check the contents of the message fields to ensure there are no file paths, file names, or file types that may be triggering the error

• Try reproducing the issue on a different computer

• Use an incognito browser window to test if the issue persists