Delivery Methods within Everbridge 360 are the specified ways your contacts receive your notifications, such as through SMS, Email, or Voice Call. These are configured by Administrators in the Everbridge Manager Portal.

To set up Delivery Methods.

Begin by hovering over the Settings tab.

Then click Organization.

In the left column, click Notifications.

And then click Delivery Methods.

On this page, you can create, organize and edit your Organization's Delivery Methods.

click the Select code drop-down menu to begin adding a new Delivery Method.

You can see numerous options for your new Delivery Method such as Email Addresses, or Mobile Phone Numbers. The numbers signify how many additional Delivery Methods of the same nature your Organization has created. For example, if we choose Email Address 2.

This typically means the Organization has already created a Delivery Method for Email Address one. In this case, we can see it's labeled here as Work Email.

We'll go ahead and create another Email Delivery Method.

The prompt is what we'll be seeing when selecting Delivery Methods during Notification creation. Make sure these prompts are easily recognizable by your message senders.

To distinguish our new Delivery Method from the Email Address 1 Delivery Method, we will name this new one Personal Email.

Enter "Personal Email" in the provided field

With that, we'll click Add to create it.

By selecting the Default checkbox.

We will set this Delivery Method to be pre-selected when creating a Notification. Even though this may be automatically selected, the message sender can still manually change the Delivery Methods used for a Notification.

To edit a Delivery Method.

Click the Pencil icon to modify the prompt or default status of an existing Delivery Method.

Then click the Disk to save it or click Cancel to disregard the edits.

By clicking the Trash icon, you can delete the Delivery Method from your Organization. Before deleting, make sure you have removed any data for this Delivery Method from your contacts (for example, via a CSV update) so it is no longer in use.

To use the newly created Delivery Method, you must first add data for it to your contacts. This can be done manually in a contact record (Contacts > Contact List > edit a contact and add a delivery method, such as a new SMS number or personal email), or through uploading a contact CSV file after the Delivery Method has been created and enabled for uploads. To learn more about this, check out our other videos on Contact Management. With the Delivery Method data added in, we can use the new method when creating a New Notification.

To use the newly created Delivery Method in a Notification, hover over the Communications tab.

And, Notifications tab.

Then click New Notification.

Here we'll quickly enter the necessary information into the Notification.

Such as the Title.

Enter the desired text.

Message

Type "This is a test message." in the given field

And we'll select our Contacts receiving the Notification.

Navigate to the "Groups" section

Navigate here

Click the selected location

Under the Settings section, click Edit.

Here you can select the Delivery Methods you want to use for your Notification by selecting the drop-down.

Or by selecting the checkboxes next to that specific method.

Methods can be turned on or off by selecting the checkboxes. This controls which Delivery Methods are used for this Notification only. To add or remove Delivery Methods from contact records themselves, go to Settings > Organization > Contacts/Assets > Contact and Group Integration > Delivery Methods > Edit to configure which methods (for example, Personal Email or additional SMS numbers) are available, or edit an individual contact under Contacts + Assets > Contacts > Contact List and click the pencil icon to add or disable specific Delivery Methods for that contact.

When using multiple Delivery Methods for a message, you can improve your message deliverability by setting how much time passes between Delivery Methods, and you can define the order in which your methods are used when sending out a Notification.

To adjust the timing between Delivery Methods (for example, so Email, SMS, and Voice go out at the same time or with a specific delay), go to Settings > Organization > Notifications > Default Options. There you can set the interval between Delivery Methods for your default notification behavior. Setting the interval to 0 sends all selected Delivery Methods at the same time; using a positive value staggers them in sequence.