EBS: Everbridge Authentication Service FAQ

1. Why does Everbridge have a centralized authentication service?

• Single Sign-On for all Everbridge applications.
• Faster enhancements of authentication features.
• Easier integration with third-party applications.

2. How does this benefit me? 

If you are a VCC and Manager Portal user, logging in to the Manager Portal as an Organization Administrator and then opening Visual Command Center (VCC) will automatically sign you into VCC. You will not be prompted to enter your credentials for VCC again. Similarly, logging in to VCC will automatically sign you into Manager Portal.

3. I only use the Manager Portal. How will this impact me? 

When you enter https://manager.everbridge.net or click your Manager Portal bookmark, log in as you would normally.

On your second login, you will notice the link will change to a new login URL that looks like this: https://authentication.everbridge.net/cas/login?service=https://manager.everbridge.net/docms/j_spring_cas_security_check.

Log in and use the Manager Portal as you normally would.

5. Password Management Tools

If you are using a password management tool, you may need to change the URL of the site profile to the new URL above.

6. Automation and Bots

If you are using a third-party automation tool, you may need to update the tool based on the new URL page.

7. Known Issues

Clicking the "Logout" button in Manager Portal may take up to five minutes to log you out of VCC.
Explicitly logging out from VCC will not log you out of Manager Portal.

8. What can I expect during maintenance periods?

While we don't anticipate issues during upgrades, some users logging into Manager Portal or VCC could experience login errors. Contact Everbridge Support if you experience issues during known upgrade windows. Service advisories will be sent in advance of these maintenance windows.