Topic

How to send a forgot password email to Everbridge users.

Description

An Everbridge Administrator can send a forgot password email to Everbridge users by following the steps below.

In a world where everything needs a somewhat complicated password, we're all bound to forget one at some point.

Go to www.manager.everbridge.net

1. Manager Portal Login

If an Everbridge User forgets their password, they can use the Forgot Password self-service option at the Manager Portal login page.

Manager Portal Login

2. User Forgot Password

And reset it themselves from the login page.

User Forgot Password

3. User Forgot Password

By entering their Username.

User Forgot Password

4. User Forgot Password

User Forgot Password

5. User Forgot Password

And answering their Secret Question.

User Forgot Password

6. User Forgot Password

User Forgot Password

7. User Forgot Password

User Forgot Password

8. User Forgot Password

If the information entered is correct, an email will be received with next steps to login.

User Forgot Password

9. Administrator Reset Introduction

However, as an Administrator within Everbridge, you can also help your users reset their password to regain their access to the Manager Portal. You can easily do this by sending them a Forgot Password email.

Administrator Reset Introduction

10. Dashboard

To do this as an Administrator, start from the Manager Portal dashboard.

Dashboard

11. Dashboard

Hover over Settings.

Dashboard

12. Dashboard

Then hover over Access.

Dashboard

13. Dashboard

And select Users.

Dashboard

14. User Management

Search through the list of user names to find the person who needs to reset their login credentials.

User Management

15. User Management

This can be done by using the First Name and Last Name search, or through an Advanced Search.

User Management

16. User Management

User Management

17. User Management

User Management

18. User Management

Once you have found the User.

User Management

19. User Management

Click the pencil icon next to their name.

User Management

20. Update User

The Update User page appears.

Update User

21. Update User

From this page, click the button with three dots.

Update User

22. Update User

Click Send a Forgot Password email.

Update User

23. Sent Successfully

A message will appear letting you know you've successfully sent the email.

Sent Successfully

24. Temporary Password Email

The system sends the user a temporary password that is valid for 72 hours.

Temporary Password Email

25. Manager Portal Login

Manager Portal Login

26. Change Password

It's important to note that if a user does not reset the password within 72 hours

Change Password

27. Change Password

The temporary password expires and they must request the update password process to be performed again.

Change Password

28. Manager Portal Login

Those in administrative roles can only send A forgotten password email if the user can not recall their secret question answer.

Manager Portal Login

Was this article helpful?
0 out of 0 found this helpful

Article Feedback


While we can’t respond to you directly, we’d love to know how we can improve the article.

Please sign in to leave a comment.