Problem

Posting to Everbridge Open Self-Service Risk Events feeds generates the error:

Missing custom feed metadata: Either account is disabled or Org [x] is not subscribed for CUSTOM feeds.

Root Cause

There is an issue with the account configuration of Self-Service Risk Events.

Solution

1. Log in to the Everbridge Manager Portal and select the Organization defined in the error message
   
   
2. Get the REI-CSRF-TOKEN.

1. Open the browser’s Network Inspector and set to filter by riskevents
2. Select Settings > Everbridge Open > Risk Events
3. Select one of the Risk Event calls
4. Select Cookies
5. Find REI-CSRF-TOKEN and copy the current token

3. Update the below AJAX Script with the current REI-CSRF-TOKEN:

1. Copy and paste the AJAX Script below into a text editor.
2. Replace csrfToken on the line headers: {'REI-CSRF-TOKEN':'csrfToken' } with your current token.

4. Open the browser's Developer Tools Console:
   • Firefox: Menu ➤ Web Developer ➤ Web Console
   • Chrome: More tools ➤ Developer tools ➤ Console
   • Safari: Develop ➤ Show Javascript Console
   • IE11 F12 Developer Tools ➤ Console

5. Copy and paste the modified AJAX Script into the Console
6. Click Enter

AJAX Script

$(function() {
    //EBAdmin - Check if Triggers are enabled for the organization/account
    if(EB_Common.Security.protect(['TRIGGERS'])){
        $.ajax({
         headers: {'REI-CSRF-TOKEN':'csrfToken'},
                            url: '/gateway/api/riskevents/v1/ui/config/',
url: '/gateway/api/riskevents/v1/ui/config/account/enabled/',
            type: 'GET',
            success: function(result){
                const isAccountEnabled = JSON.parse(JSON.stringify(result));
                console.log('Is account enabled? - ' + isAccountEnabled);   
                if(!isAccountEnabled) {
                    console.log("updating account level flag!");
                    $.ajax({ url: '/gateway/api/riskevents/v1/ui/config/account/enable/', type: 'PUT'});
                }
                $.get(
                    '/gateway/api/riskevents/v1/ui/config/',
                    function(getData, status){
                        // console.log('GET config :' + JSON.stringify(getData));                               
                    $.ajax({
                        url: '/gateway/api/riskevents/v1/ui/config/',
                        type: 'POST',
                        data: JSON.stringify(getData),
                        dataType: 'json',
                         contentType: "application/json; charset=utf-8",
                        success: function(postResponseData, status, xhr) {                              
                                console.log('Organization configuration is ' + ((xhr.status === 200 || xhr.status === 201) ? 'successfully re-saved' : 'not successfully re-saved'));   
                            },
                            error: function(xhr) {
                                throw "Error occured on POST organization config call"  
                            }
                        });
                    }).fail(function() {
                        throw "Error occured on GET organization config call"   
                    });
            //=-=-=-=-=-=-=-==-=-=-=-=-=-=-==-=-=-=-=-=-=-==-=-=-=-=-=-=-=
            },
            error: function(xhr){
                console.log('An error occured: ' + xhr.status + ' ' + xhr.statusText);  
                throw "Error occured on account enable/disable check GET call"
        }
        });
    }
});