Topic

CSV Template design considerations and formatting requirements for contact uploads in Everbridge Suite.

Description

A CSV file is used to upload contacts into Everbridge Suite. A CSV template can be downloaded from the Manager Portal and should be used as the standard format for contact imports. For instructions on downloading the template, see the related knowledge article: EBS: How to Download a CSV Template That Can Be Used for Uploading Contacts Into Everbridge Suite. If an alternative spreadsheet is used to create the CSV file, the column headers must either match the Everbridge Suite CSV template exactly (including spelling, spacing, and case), or contact upload mapping must be used to align custom headers to the standard Everbridge headers.

For a comprehensive overview of CSV template design considerations, formatting rules, and upload behaviors, refer to the knowledge article EBS: Contact Upload User Guide. That article includes the Contact Upload Data table, which provides detailed information for each column header, including:

• Field name

• Required or optional status

• Accepted data type and format

• Character limitations

• Behavior during UPDATE and REPLACE uploads

Reviewing these requirements prior to uploading contacts helps ensure successful processing and reduces upload errors.