Problem

The error following error is generated when hovering over Edit Layers or clicking on Staffing.

Contact not available - either you do not have permission or they have been deleted.

Root Cause

The contact was deleted or the user does not have the necessary permissions to view the contact.

Solution

If the Contact was deleted, they can be restored:

1. First locate the deleted Contact by clicking on the Contacts tab.
2. Click on the Scheduling sub-tab.
3. Click on the Admin view.
4. Click on Audit Logs on the left-hand side of the page.
5. Select the desired calendar in the drop-down list next to Pick Calendar.
6. Select a date range for when the Contact would have existed.
7. Once the name of the Contact is found, restore the contact. See knowledge article EBS: How to Restore Deleted Contacts in Everbridge Suite.