Problem

Uploading contacts in Everbridge Suite via SFTP generates:

ERROR:> Can't connect to sftp-us2e.everbridge.net :22. SFTP21 error = #0

Root Cause

This occurs when someone attempts to create a public key which renders the existing private key inoperable.

Solution

Generate a new private key with the steps below:

1. Log in to the Manager Portal.
2. Click Settings > Contacts and Groups > Secure FTP.
3. Make sure Private Key is selected.
4. Click Generate a New Key.
5. Click Download to download the new key.
6. Use the new key to upload contacts via SFTP.