Error
Contact Record Status:
Loaded with error
Error Message:
Phone number is not formatted correctly for specified country: {Phone Path}: {Invalid Phone Number}
Contact upload failure error messages may be viewed under Contacts > Uploads> . Selecting the
upload results icon next to the desired file opens the Upload Results page, where the error is displayed.
Root Cause
This error occurs when a phone number provided in the CSV upload file does not meet the formatting rules for the specified country.
Phone numbers in the upload file are validated against country-specific formatting requirements. Any number that does not meet those requirements results in an error. This validation prevents contacts from being created with incomplete numbers or with an incorrect country designation.
The error message includes two values:
- {Phone Path}: Indicates the phone contact path that contains the invalid number.
- {Invalid Phone Number}: Displays the phone number that failed validation.
Solution
Review the phone numbers that generated errors in the upload results and correct the values in the CSV file.
Common causes include:
Missing digits in the phone number.
Incorrect digits entered in the phone number field.
Incorrect country specified for the phone number.
The following example illustrate common causes of this error.
Phone number: 111-111-1111
This number is not a valid United States phone number. The number must be replaced with a valid phone number or removed from the CSV file.
Phone number: 818-230-979
This number appears to be a United States number but contains only nine digits. A valid U.S. phone number must contain ten digits. The missing digit must be added.
Phone number: 23 50 16 00
This number contains eight digits and is not valid for the United States. The number is a Norwegian phone number that was uploaded with the wrong country designation. The Phone Country 1 field should be set to NO.
After correcting these values, the CSV file can be uploaded successfully.