EBS: How to Enable the Short URL in SMS Messages for Organizations in Everbridge Suite

Topic:

How to enable the short URL in SMS messages for Organizations in Everbridge.

Description:

There are two different types of short URLS in SMS messages:

  • Short URLs generated by the Single SMS feature/flag.
  • Short URLs generated by the Include Short URL in SMS Confirmation feature/flag.

Short URLs generated by the Single SMS feature/flag are enabled by default. With Single SMS links, the recipient clicks/taps on the link found in their SMS message and is led to a webpage that shows the message in its entirety, but does not confirm them. To confirm, the recipient must then click/tap on a button at the bottom of the webpage. For more information on this feature, please see knowledge base article .

The second type of short URL in SMS messages allows contacts to automatically confirm without replying to the message. This feature addresses situations where a contact might not have cellular service but does have access to the internet (e.g. Wi-Fi).

To enable the short URL in SMS messages, follow the steps below:

  1. Log in to the Manager Portal and select the appropriate organization from the upper right-hand corner.
  2. Click the Settings tab.
  3. Click Notifications from the left side of the page.
  4. Click SMS Options from the sub-menu.
  5. Toggle the radio button next to Include Short URL in SMS Confirmation to the On position.
  6. Scroll to the bottom of the page and click Save.
User-added image

  After enabling this feature, an SMS message sent from Everbridge will look similar to the following:
 

SMS Short URL

When contacts receive an SMS message, they will now have the option to tap the link to respond:

  • For standard and conference notifications, tapping the link will immediately confirm receipt of the message.
  • For polling notifications, tapping the link will direct you to a web-page where you can make a selection from polling options.

NOTE: Enabling this feature can lead to the behavior reported in knowledge base article 000063372 - EBS: When Contacts Try to Confirm Receipt of an Email or SMS Message, They See 'We appreciate your response, but you already responded to this message'.

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