EBS: Deleting Notification Templates Generates the Error 'This notification template is in use by the following threshold(s):' in Everbridge Suite


Deleting notification templates generates the error in Everbridge Suite:

This notification template is in use by the following threshold(s):

Root Cause:

Safety thresholds are preventing the notification template from being deleted.


If a notification template is using a threshold, such as a weather, hazard, or Twitter alert, users will not be able to delete it unless the threshold is deleted as well. To delete a threshold, follow the steps below:

Threshold Delete
  1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
  2. Click on the Settings tab from the top of the page.
  3. Click Interactive Visibility from the menu on the left.
  4. Click the category the threshold is in from the sub-menu.
For example, select either Safety or Member Messages.
  1. Click Thresholds.
  2. Find the threshold desired to delete, slide the scroll bar to the right and click on the trash icon.
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