Problem:
Deleting notification templates generates the error in Everbridge Suite:
This notification template is in use by the following threshold(s):
Root Cause:
Safety thresholds are preventing the notification template from being deleted.
Solution:
If a notification template is using a threshold, such as a weather, hazard, or Twitter alert, users will not be able to delete it unless the threshold is deleted as well. To delete a threshold, follow the steps below:
- Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
- Click on the Settings tab from the top of the page.
- Click Interactive Visibility from the menu on the left.
- Click the category the threshold is in from the sub-menu.
For example, select either Safety or Member Messages.
- Click Thresholds.
- Find the threshold desired to delete, slide the scroll bar to the right and click on the trash icon.
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