Question:

Can I cut and paste text from an HTML document (such as MS Word, PowerPoint, or a web page) into the body of a notification in Everbridge Suite?

Answer:

Avoid cutting and pasting from HTML documents into the body of a notification (or the email header and footer), as doing so can cause the following undesired effects:

• Text message notifications broken into multiple messages and delivered out of sequence

• Email notifications to be received with incorrect font sizes or styles

• Formatting issues when copying content with images from Microsoft Word

It's a best practice to type your message directly into the body of the notification; if it's preferred to paste content into your notifications, it is recommended to first paste the content into a text editor (such as Notepad) and remove extraneous HTML characters.

When working specifically with Microsoft Word content in the Everbridge Manager Portal, you cannot directly copy-paste entire content with formatting and images intact. You'll need to first copy text from a text editor and then add images individually into the notification message window.