EBS: Calls From Everbridge Go Directly to Voicemail for Contacts Using iPhones in Everbridge Suite

Problem

Calls from Everbridge go directly to voicemail for contacts using iPhones.

Root Cause

As part of iOS 13, Apple released a “Silence Unknown Callers” feature for all iPhones.

The feature is off by default in the device settings. When toggled on, any phone call from a caller ID that is not known in the device’s contact list, email, or messages is automatically rejected. For information on this feature see the article: https://support.apple.com/en-us/HT207099

Instead of ringing, the device will display a missed call notification and a voicemail notification if applicable.

Solution

If contacts intend on using this feature, Everbridge recommends the following:

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