EBS: How to Send a Voice Notification to Contacts That Will Leave a Voicemail Message and Require Confirmation in Everbridge Suite

Topic:

How to send a voice notification to contacts that WILL leave a voicemail message AND request confirmation of message receipt.

Description:

Notifications can be sent to contacts that WILL leave a voicemail AND request confirmation of message receipt. This option can be enabled for a single notification or template, or as a default notification setting at the organization level. Review the respective sections below for steps on enabling these options.

Notification Settings (Single Notification or Template)

  1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.

  2. Select the Notifications tab from the top of the page, then +New Notification.

  3. Create the notification as desired.

  4. Next to Settings, select Edit.

  5. Next to Request Confirmation, select the radio button for Yes.                                                 Settings/Edit

  6. Select More Options.

  7. Next to Voicemail preference, select the radio button for Message with Confirmation.User-added image

  8. Select Send or Save the notification as desired.

Organization Settings (Default for ALL notifications)

  1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.

  2. Select the Settings tab from the top of the page.

  3. Select Notifications from the left vertical menu, then Default Options from the sub-menu.

  4. Next to Request Confirmation, toggle the radio button to On.

  5. Next to Voicemail Preference, select the radio button for Message with Confirmation. Default Notification Settings

  6. Select Save.

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