This document outlines the Everbridge solution end of life (EOL) policy and the timing guidelines as defined by the following three solution EOL phases.

Everbridge is continually working to improve our solutions to best meet the needs of our customers. As we develop and provide newer solutions, previous generations of solutions may reach their end of life. This tends to happen in the technology world as architectural limitations prevent us from further enhancing existing solutions and requires that we migrate features onto newer and more stable platforms. As this occurs, Everbridge offers migration programs to help our customers make the move to newer and better platforms with us, and we follow the guidelines defined here to help prepare our customers and communicate our planning phases throughout the process.

End of Sale

When we consider beginning the EOL process for a customer solution, the first step is to stop granting new subscriptions to the solution to limit the negative impact to our customers as much as possible. New customers will be presented with an alternative or replacement solution, and customers will continue to receive the same support as usual.

End of Support

A product advisory communication will be made to customers via email at least three (3) months in advance of entering the End of Support phase. Additional product advisories will be sent one (1) month before entering the End of Support phase to make sure customers are aware of the change in support.

Once End of Support date has been reached, support for the solution will no longer be provided. All software releases are discontinued including maintenance, security and defect updates. Migrations to the replacement solution or platform before this date is highly recommended. Migrating before the End of Support date is your last chance to ensure a smooth transition to the replacement solution.

End of Life

After an EOL solution has been in the End of Support phase for at least one (1) month, the final and terminal solution phase is reached: End of Life (EOL). Customers will be notified in advance of this one-month window with a product advisory via email, and reminder will be communicated via an additional product advisory two (2) weeks before solution EOL date is reached.

Once a solution has reached the EOL phase, no more updates or technical support of any kind is offered. The Everbridge team is preparing for the final solution shutoff. It is essential to plan your migration to the replacement platform well before EOL is reached, to ensure that you do not find yourself in the position of losing service and data.

The guidelines outlined above serve as the standard operating procedure for Everbridge in general and are not intended to detail the migration or EOL plans for any specific solution. For the current status or migration plan regarding a solution undergoing the EOL process, please contact your administrator or the Everbridge Sales or Support teams.