EBS: Editing Users in the Everbridge Manager Portal Generates the Error 'Sorry, we were not able to process your request'

Problem:

Editing users at the account level in the Manager Portal generates the following error:

Sorry, we were not able to process your request.

User-added image

User-added image

Root Cause:

The organization is disabled and users associated with the organization will not be editable.

Workaround:

Open a case with Everbridge Technical Support and provide the information below:

  1. First and last name of the user.
  2. Role(s) to be added.
  3. The organization(s) each role will belong to.

To enable the organization, contact an Everbridge Account Manager.

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