Problem:

Editing users at the account level in the Manager Portal generates the following error:

Sorry, we were not able to process your request.

Root Cause:

The organization is disabled and users associated with the organization will not be editable.

Workaround:

Open a case with Everbridge Technical Support and provide the information below:

1. First and last name of the user.
2. Role(s) to be added.
3. The organization(s) each role will belong to.

To enable the organization, contact an Everbridge Account Manager.