Question:

Can audio files be used for the responses in a polling notification in Everbridge Suite?

Answer:

No. For any voice delivery method, the responses for polling notifications are read to message recipients using text-to-speech; at this time, it is not possible to use a voice recording for the responses.

If message recipients are unable to clearly hear the response options, please see knowledge base article 000065389 - EBS: Mass Notification American-English Text-to-Speech Parameters and Best Practices in Everbridge Suite which provides suggestions for how to improve converted text when using text-to-speech