EBS: How to Bypass Voicemail Detection in Everbridge Suite


How can I ensure my contacts will hear the notification message instead of the voicemail message when they pick up the phone?


The Everbridge system performs an audio analysis when determining whether to deliver the notification message to an actual contact or the voicemail message to a voicemail service or answering machine.

During the audio analysis phase, which can take up to five and a half seconds and begins when the call is answered, contacts can press any key on their mobile or landline phone to trigger the notification message.

Note: This is recommended for any contacts who are receiving the voicemail message when they should be receiving the notification message.

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