Question:

How can I ensure my contacts will hear the notification message instead of the voicemail message when they pick up the phone?

Answer:

The Everbridge system performs an audio analysis when determining whether to deliver the notification message to an actual contact or the voicemail message to a voicemail service or answering machine.

During the audio analysis phase, which can take up to five and a half seconds and begins when the call is answered, contacts can press any key on their mobile or landline phone to trigger the notification message.

Note: This is recommended for any contacts who are receiving the voicemail message when they should be receiving the notification message.