Problem:

Changes made to an Alertus template are not showing in Everbridge notifications.

Root Cause:

Alertus configurations must be saved again after any changes are made to templates in order for updates to appear in Everbridge notifications.

Solution:

To save a configuration in Alertus, follow the steps below:

1. Log in to Alertus.
2. Click Configure System from the top of the page.
3. Click on the desired option, such as Alert Profiles, Alert Services, or Alertus Desktop Profiles.
4. Click on the pencil icon for the desired configuration.
5. Click on the green Save button on the bottom of the page.

Workaround:

If desktop alerts are still not going out after saving the configuration, try these additional troubleshooting steps:

1. Check URL configuration (use domain names instead of IP addresses)
2. Verify all Everbridge IP addresses are permit listed
3. Confirm Alertus server configuration is correct
4. Restart the Alertus service
5. Check network and DNS resolution

If issues persist, capture network traces (HAR files) and review Alertus server logs for incoming connection attempts. Consider contacting Alertus support for further investigation.