EBS: Emails Are Not Being Received by Email Ingestion Integrations in Everbridge Settings
Emails are not being received by email ingestion integrations in Everbridge settings.
Emails sent to the email ingestion integration do not match the requirements in the configuration.
Email ingestion integrations are configured so that an email is sent by a specified source to a specified recipient in a specified format to then launch incidents automatically. To validate that emails are being received by the integration and are in the correct format follow the sections below:
Log in to the Manager Portal and select the appropriate organization from the upper right-hand corner.
Select Settings from the top menu bar.
Select Everbridge Open from the drop-down menu.
Click the number for Emails Received next to the desired integration.
Identify if the email was received per the Ingestion Time.
If a sent email does not appear in this list, skip to the Unfiltered Emails section below.