EBS: Emails Are Not Being Received by Email Ingestion Integrations in Everbridge Settings

Problem:

Emails are not being received by email ingestion integrations in Everbridge settings.

Root Cause:

Emails sent to the email ingestion integration do not match the requirements in the configuration.

Solution:

Email ingestion integrations are configured so that an email is sent by a specified source to a specified recipient in a specified format to then launch incidents automatically. To validate that emails are being received by the integration and are in the correct format follow the sections below:

Emails Received

  1. Log in to the Manager Portal and select the appropriate organization from the upper right-hand corner.
  2. Select Settings from the top menu bar.
  3. Select Everbridge Open from the drop-down menu.
  4. Click the number for Emails Received next to the desired integration.
  5. Identify if the email was received per the Ingestion Time.
  6. If a sent email does not appear in this list, skip to the Unfiltered Emails section below.

Unfiltered Emails

If the email ingestion integration did not receive the email but it can be validated that the email was sent, find the Unfiltered Emails inbox with the steps below:

  1. Log in to the Manager Portal and select the appropriate organization from the upper right-hand corner.
  2. Select Settings from the top menu bar.
  3. Select Everbridge Open from the drop-down menu.
  4. Click on the Unfiltered Emails link on the upper right.
  5. If the email sent is in this list, it means that it did not match the requirements in any ingestion configuration.
  6. Update the emails sent to match the ingestion configuration.
  7. If a sent email does not appear in this list, skip to the Validate the Sender and Recipient section below.

Validate the Sender and Recipient

If the email was not received by either the email ingestion integration or the unfiltered emails inbox, verify that the email sender and the integration recipient are correct:

  1. Log in to the Manager Portal and select the appropriate organization from the upper right-hand corner.
  2. Select Settings from the top menu bar.
  3. Select Everbridge Open from the drop-down menu.
  4. Click the pencil icon next to the desired integration.
  5. Review and verify the values in Sent from: and And received at: text fields.
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