An information variable is a custom field that Administrators (Incident Administrators, Organization Administrators, and Account Administrators) can add to the Operator Form on the Incident Templates to collect critical information about the status of the incident. To edit an information variable:

1. Log in to the Manager Portal and select your Organization.
2. Click the Incidents tab from the top of the page.
3. Click the Variables sub-tab.
4. Click on the pencil icon next to the desired variable to open the Edit Information Variable window.
5. Edit the information variable as desired.
   1. If available, use the Add another item link at the bottom of the window to add more options for operators.
6. Click the OK button when finished.