Topic:

How to substitute alphanumeric caller IDs for voice calls in Everbridge Suite.

Description:

This article describes how you can set up your recipients to see your organization name or other custom text instead of the caller ID for phone (voice) notifications in Everbridge Suite.

When a phone call is placed, through Everbridge Suite or even without using Everbridge at all, only a numeric caller ID is sent by the call initiator. To display text instead of a numeric phone number in the caller ID of the recipient’s device, the phone number that is being used as the caller ID must be registered with the telephony carrier who the phone number is procured through. This technology is commonly known as CNAM (Caller ID Name) and has limited support from carriers around the world.

If you want to have your notification calls made through Everbridge Suite show up with a text caller ID, then first determine what the caller ID that you are using for your voice calls is. You can find out this information by going to Organization Settings > Notifications > Sender Information > Sender Caller ID. The Sender Caller ID should be a number that is owned/procured by your organization through your local telephone carrier. Next, you’ll need to determine what local telephone carrier you procured this number from (Verizon, AT&T, etc.) and contact them to inquire about registering the number with a desired business name or custom text.