Problem

Everbridge Global Highlights or Everbridge Situation Reports do not generate Alerts or Notifications even though VCC Orchestration rules are enabled with subcategories.

Root Cause

At present, neither Everbridge Global Highlight nor Everbridge Situation Reports are mapped to any of the VCC Orchestration subcategories.
 

Solution

Change the Category mapping from “Allow only the selected categories and subcategories” to “Allow all categories and subcategories”. Selecting “Allow all categories and subcategories” may cause you to receive too many Alerts and Notifications. As a best practice, limit the Alert radius or select Everbridge Risk Events as the source.

Note: Everbridge Risk Events has mappings to the Main Category and Subcategories available in VCC Orchestration.