EBS: Audio Bulletin Board

Overview

The Audio Bulletin Board is a feature that enables your constituents to retrieve an audio message at their convenience. It is similar to a voice mail system: you leave a message and others retrieve the message.

This feature can be of importance to you if you are unable to reach all the constituents affected by an event or an incident that would affect those constituents. For instance, you need to notify the surrounding community of the status of a hospital or government building that was closed for safety reasons.

Posting and Expiring Messages

Enabling the Audio Bulletin Board

Enabling Audio Bulletin Board
  1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
  2. Choose the Settings tab from the top of the page.
  3. Choose Publishing Options from the left.
  4. Choose Audio Bulletin Board from the sub-menu.
  5. Check the Enable Basic Bulletin Board box and then select Save.

Posting a Message - Notifications

Audio Bulletin Board Publishing Option
  1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
  2. Choose the Notifications tab from the top of the page.
  3. Choose the New Notification button.
  4. Create the notification as desired, and from the Publishing Options pane, choose the option for Audio Bulletin Board.
  5. Choose the radio button for the desired Audio Source and Expires In setting.
  6. Complete and send the notification.

Posting a Message - Incidents

Audio Bulletin Board Template Option
  1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
  2. Choose the Incidents tab from the top of the page.
  3. Choose the Templates sub-tab.
  4. Choose the New Incident Template button.
  5. Create the incident as desired, and choose Publishing Options from the left.
  6. Choose the option for Audio Bulletin Board.
  7. Choose the radio button for the desired Audio Source and Expires In setting.
  8. Complete and save the incident template.

Expiring a Message

Expiring Audio Bulletin Board Message
  1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
  2. Choose the Notifications or Incidents tab from the top of the page.
  3. Choose the desired notification or incident by its title.
  4. Choose the Publishing Delivery sub-tab from the bottom of the page.
  5. Choose Expire and confirm your choice.

Customer Access Numbers

Country Customer Access Number

Canada

1-800-986-4379

United Kingdom

0-800-088-5386

United States

1-800-986-4132

All Others

1-818-650-2155

NOTE: The above Customer Access Numbers are for customers who log in to the Manager Portal using "manager.everbridge.net". If you log in to the Manager Portal using "manager.everbridge.eu", your Customer Access number is +44 117 456 2288.

Retrieving Messages

Organization ID

Your constituents can access all available message by dialing one of the available phone numbers listed above. They will be prompted for your organization ID, so please provide them with the phone number for their region and the organization ID from your Settings page.

To find your organization ID:

  1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
  2. Choose the Settings tab.
  3. The organization ID will display under Organization Details.
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