Problem

When logging in to the Everbridge Manager Portal, Visual Command Center (VCC), or any service ending with *.everbridge.net, the following error occurs:

Your login attempt was not successful. Please try again.

Root Cause

This response is the result of Everbridge not recognizing the username and/or password.

Solution

In this case, please follow the Forgot Username or Forgot Password processes. For more information, see knowledge articles:

• EBS: Resetting Your Everbridge Manager Portal Password
• EBS: Recovering Your Everbridge Manager Portal Username